Monday 0900-1700
Tuesday 0900-1700
Wednesday 1000-1700
Thursday 0900-1700
Friday 0900-1600
Saturday 1000-1600
Sunday 1000-1600

We accept all major debit and credit cards on purchases over £5. Credit cards will incur a 3% charge. We also accept BACS transfers, Paypal, cheque or cash.

Social enterprises trade to tackle social problems, improve communities, people’s life chances, or the environment. They make their money from selling goods and services in the open market, but they reinvest their profits back into the business or the local community. So, when they profit, society profits.

As standard we can deliver to Mainland UK. If you are further afield (the Highlands, Islands, Isle of Man and Northern Ireland) please get in touch with us to see what we can arrange for you.

Smaller items usually cost around £10 for delivery. The items you’re looking to order and your location mean delivery varies widely. Please get in touch with us and we’ll be able to get you a price. Don’t forget that collection from our South Street store is FREE!

For more information and further FAQ’s, please visit our delivery page.

Whether it’s a large stock product or bespoke piece of furniture, as long as the item is no larger than 2000mm x 2000mm, these pieces will be delivered fully assembled, unless requested. 

If access to your property is limited or you request it for another reason, we are able to flat pack your furniture. Please inform us of this when placing your order.

You’ll receive an email from our courier letting you know once delivery is booked, then another with a date of when to expect your parcel. Please allow at least 5 working days before we dispatch your item from date of order.

If you’re collecting your order, you’ll receive an email letting you know it’s ready (be sure to also check your junk mail box for this). Please note we can only hold orders for up to 10 working days as space is limited.

Our items are all handmade by our team of staff and volunteers. Providing that your items are in stock, your order will be processed and you will receive your purchase within 5-15 business days from the date of order. 

Please allow up to 3 days after your order is dispatched for our chosen courier to deliver it to you. 

If you need your item(s) delivered at a certain time or date, please let us know when placing the order and we’ll do our best to accommodate this.

Please note that our couriers can only give approximate delivery times and cannot guarantee the exact time and date. 

Depending on the item it is you’re looking for we should be able to help you! Several items we keep stock of, and we are also able to provide express delivery, meaning some items could be delivered to you within 24 – 48 hours. We can also arrange Saturday or timed deliveries. Please give us a call for a speedy delivery quote and we’ll process your order using a different method.

Absolutely! All of our furniture including picnic benches, garden seats, dining tables and conservatory furniture are available for delivery throughout Europe. Please email us with your full address and the products you are interested in and we can put together a personalised quote for you.

Generally, smaller items such as small planters, units, shelving and gifts & accessories are delivered as a parcel with a courier. Larger and heavier items such as picnic benches, tables, whisky barrels, larger seats (such as our Adirondack or Assynt chairs) and oversized raised beds will be delivered by pallet.

PLEASE NOTE: Where items are delivered by pallet, the couriers are under no obligation to deliver inside your premises. It is therefore your responsibility to transport the goods internally within your property.  If you require a two-man service to bring your goods inside your home please ask about this service at the point of order.

It’s recommended to be at home to accept your delivery especially if you have ordered larger items from us. If it’s difficult for you to be at home for the delivery then please discuss this with one of our team. Arrangements can sometimes be made to leave the item in an agreed safe space.

We don’t usually install furniture or products, but please get in touch with us and we can see what we can do for you. In some circumstances we are able to help with installation.

Generally the lead time for bespoke orders is approximately 4-6 weeks, however it depends on the product and the season.

We use Loxkin for all of our natural wood finishes, whether they’re destined for indoor or outdoor use. Their hemp seed oil is cold-pressed from regeneratively grown, UK hemp. Compared to traditional oils and varnishes, hemp oil penetrates deeply for longer lasting protection against moisture, scratches and UV. This means it’s not only better for us and the environment, it’s also better for the wood. 

The oil soaks into the grain & polymerises to provide a lush appearance with a hard finish, allowing it to naturally protect, nourish & finish wood without discolouring. It also means their products are completely natural & VOC (volatile organic compounds) free, making all of our products food, skin & toy safe.

For all products we offer a smooth sanded finish, which has not been given any oil or stain. Our clear finish features one coat of Loxkin oil.

Stains are also available. We have two shades – medium and dark.

If you are looking for something specific – perhaps a certain colour – we can order this especially for you.

Outdoor products will benefit from a yearly re-treatment. We can provide this service for a fee if you don’t feel confident doing this yourself. We recommend using Osmo UV Protection Oil. If possible, avoid leaving garden products in the heavy rain for prolonged periods of time. During the winter months we advise covering garden furniture with a waterproof sheet.

For indoor products with a finish (i.e. an oil or varnish), use warm soapy water to clean. Don’t use an abrasive sponge. Danish oil and hard-wax oil can be re-finished with a light hand-sand and using a cloth to wipe a new layer on. Any products with a varnish will need to be stripped back completely before any re-finishing.

We have a timber yard full of reclaimed wood for sale. We sell ex-scaffold boards as well as various softwood and hardwood pieces. We don’t work with reclaimed railway sleepers due to the creosote chemical they are soaked in, however, we can source new sleepers for you on request.

Head to our timber page to learn more about the types of timber we have available.

We have only one thickness of scaffold board available – 35-37mm in depth/thickness, and vary in length according to your requirements (maximum 3.9m). Their width also varies between 225-227mm. Head to our Boards & Shelves Calculator to get an accurate price.

We offer a cutting service on timber both purchased from us and your own. Please note that we cannot cut/rip all types and dimensions of timber. Use the enquiry form below to check with us if you’re unsure.

Cross cuts (across the width) – £1 per cut

This service is available on the day on pieces no wider than 300mm on up to 10 pieces. Please bear with us on Saturday’s and busier days.

For anything wider than 300mm, there is a 3-5 working day lead time. Please use the enquiry form below to arrange this.

Rip cuts (down the length) – £5 per cut

Under normal circumstances, this service is not available on the day. To use this service it’s a 3-5 working day. For anything urgent, we’d recommend enquiring using the form below and we’ll see what we can do.

Unannounced wood drop-offs are not possible. We recommend you contact us first before attempting a drop-off as you may have to take the items away with you. Read more about what we accept on our wood collections page.

It varies depending on the amount of waste wood and the location. The minimum charge for wood collections is £30, with a full van load costing £120. We can collect certain types of wooden furniture; it must be solid wood and in decent condition. Read more about our wood collection service here.

Under normal circumstances we don’t accept donations. On the occasion that you would like to donate high quality timber or furniture, we may be able to collect it from you if it’s within a certain distance of our premises. Please email images, a description and the location of the items to info@glasgowwood.org.uk to discuss whether we can accept it.

We have various volunteering roles available. Please head to our volunteering page to learn more, or get in touch with our development officer.